Privacy and Security
PRIVACY AND SECURITY POLICY
All services provided in our store and operated by ISI MATİK TEKNİK MALZEME TİCARET VE SANAYİ LİMİTED ŞİRKETİ, registered at Necatibey Cad. Kölemen Sok. No:4 Karaköy, Istanbul, are owned and managed by our company.
Our company may collect personal data for various purposes. Below, it is explained how the personal data is collected and how it is protected.
Through membership or by filling out various forms and surveys on our store, members voluntarily provide certain personal information (such as name, surname, company information, phone number, address, or email address), which is collected by our store as required by the nature of the business.
From time to time, our company may send campaign information, details about new products, or promotional offers to our customers and members. Members can choose whether or not to receive such information during registration and can later change this preference in their account settings or via the link in the informational message they receive.
During the approval process conducted through our store or via email, personal information provided electronically by our members will not be disclosed to third parties outside the purposes and scope defined in the User Agreement.
To identify system-related issues and quickly resolve service problems or disputes, our company records members’ IP addresses. IP addresses may also be used to generally identify users and collect comprehensive demographic information.
In addition to the purposes defined in the User Agreement, our company may use requested information, either directly or in cooperation with third parties, for direct marketing. Personal information may also be used to contact users if necessary. Information requested by the company, provided by the user, or generated through transactions on our store may also be used for statistical evaluations, database creation, and market research without revealing the identity of our members.
Our company commits to keeping confidential information strictly private, considering it a duty of secrecy, and to taking all necessary measures to ensure confidentiality and prevent unauthorized disclosure or use of confidential information.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop on our e-commerce sites. Your credit card information is never stored in our system.
To ensure you are on a secure site during the transaction process, check for a key or padlock icon at the bottom of your browser. This indicates a secure web page, and all information is encrypted. Your information is used only for the transaction process based on your instructions. Credit card information used during shopping is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol and sent directly to the relevant bank for verification. If the card is approved, the transaction proceeds. Since no credit card information is visible or stored by us, third parties cannot access this data under any circumstances.
Online orders paid by credit card are verified by our company to prevent credit card fraud. For first-time orders, the accuracy of financial and address/phone information must be confirmed before processing. This may involve contacting the cardholder or the bank.
All information provided during membership can only be accessed and modified by you. If you secure your login information, no one else can access or change it. All membership operations are conducted within a 128-bit SSL secure environment, an internationally recognized encryption standard.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
Credit card and identity information sent via mail-order to our company will be stored according to confidentiality principles. This information is retained for 60 days to address possible disputes with banks regarding card charges and then securely destroyed. If any amount beyond the approved mail-order form is charged, the customer may dispute it with the bank without risk to the company.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our store may link to other websites. We are not responsible for the privacy practices or content of these external sites. Advertisements on our website may be distributed to users through our advertising partners. The Privacy Policy applies solely to the use of our store and does not extend to third-party websites.
EXCEPTIONAL CASES
In limited cases, our company may disclose user information to third parties outside this Privacy Policy:
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Compliance with laws, decrees, regulations, or other legally binding requirements issued by authorized legal authorities;
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Fulfillment of obligations under the User Agreement or other agreements with users;
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Response to investigations or inquiries conducted by authorized administrative or judicial authorities;
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Protection of users’ rights or security.
EMAIL SECURITY
Do not include credit card numbers or passwords in emails sent to our Customer Service regarding any orders. Emails may be viewed by third parties, and we cannot guarantee their security.
BROWSER COOKIES
Our company may collect information about users visiting our store and their website usage through technical communication files (cookies). Cookies are small text files sent to the user’s browser and stored in memory to save site status and preferences, making internet use easier.
Cookies help collect statistical data, track user behavior, and dynamically generate ads or content for customized user pages. Cookies do not collect personal data from memory or email. Most browsers accept cookies by default, but users may adjust settings to block cookies or receive warnings.
Our company may update this Privacy Policy at any time by publishing it on the website or sending electronic notifications. Changes take effect on the date of publication.
For questions or suggestions regarding our Privacy Policy, you can contact us at isimatik@isimatik.com.
Company Information:
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Company Name: ISI MATİK TEKNİK MALZEME TİCARET VE SANAYİ LİMİTED ŞİRKETİ
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Address: Necatibey Cad. Kölemen Sok. No:4 Karaköy, Istanbul
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Email: isimatik@isimatik.com
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Phone: 0212 293 10 00