Dear Customers, Potential Customers, and Website Visitors,

As ISI MATIK TEKNIK MALZEME TICARET VE SANAYI LIMITED COMPANY, we place great importance on the protection of your personal data. Within this scope, pursuant to the Law No. 6698 on the Protection of Personal Data ("KVKK"), as the "data controller," we would like to inform you about your personal data and processing procedures.

WHAT PERSONAL DATA DO WE PROCESS?

• Your identity information (Full Name, Date of Birth, Turkish ID Number)

• Your contact information (Address, email address, phone number)

• Details related to your use of the Site (your behavior on the site, transactions, preferences, visited products, etc.)

• Your User Name and Password assigned exclusively to you

• Your company information (Company name, phone number, address)

Upon the conclusion of a contract with ISI MATIK TEKNIK MALZEME TICARET VE SANAYI LIMITED COMPANY;

• Your identity information (Full Name, Date of Birth, Turkish ID Number)

• Your contact information (Address, email address, phone number)

• If you request an invoice and share it with us (Turkish ID Number, Tax ID Number)

• If you make a payment by credit card, processing your payment information to be sent to the Payment Institution

• If you choose bank transfer as a payment method, your bank IBAN and bank-related information you use

If you are a user;

• Your User Name and Password assigned exclusively to you

• Your company information (Company name, phone number, address)

• Records of the services provided by our company (Request and Complaint Management)

• Records formed through forms related to your complaints

• For users, data arising only from storage and system use within the framework of the electronic commerce system we provide, without specifying the purposes and means of processing by ISI MATIK TEKNIK MALZEME TICARET VE SANAYI LIMITED COMPANY

If you grant Electronic Commercial Communication Permission;

• Your identity information (full name)

• Your contact information (address, email address, phone number)

• Details related to your use of the site (your behavior on the site, transactions, preferences, visited products, etc.)

• Marketing-related information (date of birth, site usage, shopping habits, demographic user/customer/member information such as address and habits, shopping habits/preferences related to all products and services, likes and related comments, utilized campaigns, surveys, invoice contents, payment methods (cash, credit card, etc.), and payment details (installment amount, etc.), old and new mobile/home/business phone/fax numbers, email addresses, identification information (cookies, web browser fingerprints, IP, beacon, wired/wireless network connection info, etc.)

PURPOSES OF PROCESSING YOUR PERSONAL DATA

Your personal data may be processed in accordance with personal data protection legislation for the following purposes:

General Purposes:

• To resolve your issues and complaints when you contact us and to communicate with you if necessary, using your identity and contact information

• To fulfill our legal obligations arising from legislation, communicate with authorized public institutions and organizations, and fulfill other legal obligations including information security, using your identity, contact, invoice, and shopping information

• To exercise any legal rights such as lawsuits, responses, and objections before courts, enforcement offices, arbitration boards, or other official institutions arising from the contract, using your identity, contact, invoice, and shopping information

• To enable differentiation of your records from other customers in our system, and to allow you to benefit from post-sale operational processes without submitting an invoice/receipt, using your identity and contact information

• To issue an invoice upon your request, using your identity and invoice information

• To receive your payment if you choose to pay by credit card (credit card information is transferred to the payment institution without being stored)

To fulfill our retention obligations arising from legislation, using your identity, shopping, and invoice information

If you are a user;

• To develop our product and respond immediately to your requests within the scope of User Complaint and Request Forms

• To follow up on regular payments and manage the electronic commerce environment provided to you with your account information

• To execute sales you have made and manage your electronic commerce site if you are a user

• To manage your requests within the scope of services provided and ensure the best service principle for users' electronic commerce

• To manage your electronic commerce site with our partners to whom your data is transferred upon your request or available on the website

If you have given Electronic Commercial Communication Permission;

• To create and conduct general or personalized campaigns, advantages, promotions, advertisements, notifications, marketing activities, and any commercial communication activities aimed at you, using your identity, contact, shopping, and marketing data

METHOD OF COLLECTING AND LEGAL BASIS OF YOUR PERSONAL DATA

Your personal data is processed by ISI MATIK TEKNIK MALZEME TICARET VE SANAYI LIMITED COMPANY through your transactions on the site, requests and complaints, purchases, any transactions, collections, deliveries, surveys on the site, automatically or by electronic systems within the framework of your Electronic Commercial Communication Permission.

We collect your personal data for order processes on the site based on the legal grounds of "necessity for the establishment and performance of a contract," "fulfillment of a legal obligation," and "processing is mandatory for the legitimate interests of the data controller"; retention obligations arising from legislation based on "fulfillment of a legal obligation"; for users, "necessity for the establishment and performance of a contract," and for follow-up of requests and complaints, "mandatory processing for the exercise of a right"; and if you have given Electronic Commercial Communication Permission and to provide new services with our partners, based on explicit consent.

Explicit consent is given;

• When it is explicitly stipulated in the other legislation applicable to our company,

• When processing of personal data belonging to the parties to a contract is necessary directly related to the establishment or performance of the contract in order to provide requested products and services and fulfill the obligations of the contract,

• When it is mandatory to fulfill a legal obligation,

• When the relevant person has made it public themselves,

• When processing is mandatory for establishing, exercising, or protecting a right,

• When processing is mandatory for the legitimate interests of the data controller without harming the fundamental rights and freedoms of the relevant person.

Explicit consent is not required for non-health-related personal data in cases stipulated by law. Health-related personal data may be processed without explicit consent only for public health protection, preventive medicine, medical diagnosis, treatment, and care services, health services planning and management by persons under confidentiality obligation or authorized institutions and organizations.

TRANSFER OF YOUR PERSONAL DATA

ISI MATIK TEKNIK MALZEME TICARET VE SANAYI LIMITED COMPANY may transfer your personal data to:

• Domestic and international business partners and service providers (call centers, companies providing personal data collection via devices, marketing consultancy, databases, electronic communication service providers, consultancy services, etc.) to receive services related to information technologies, marketing activities, or specialized consulting, or to receive product and service support in personal data collection processes. If servers of our domestic business partners are located abroad, the data may be transferred abroad.

• Our dealers and partners to resolve your purchases and other product requests made through the site.

• Our business partners whose services are provided or offered on our site with your consent.

• Authorized public institutions and organizations, judicial authorities, and other official bodies to fulfill legal obligations and to exercise our legal rights such as lawsuits and responses.

• Third parties such as banks, electronic payment institutions related to credit card payments without storing credit card information by ISI MATIK TEKNIK MALZEME TICARET VE SANAYI LIMITED COMPANY.

YOUR RIGHTS

Pursuant to Article 11 of the Law, you have the following rights through the communication methods in the "Contact" section of this Policy:

• To learn whether your personal data is processed,

• To request information if your personal data has been processed,

• To learn the purpose of personal data processing and whether it is used accordingly,

• To know third parties in the country or abroad to whom your personal data is transferred,

• To request correction if your personal data is processed incompletely or inaccurately,

• To request deletion or destruction of your personal data in accordance with the conditions stipulated by KVKK,

• To request notification of third parties to whom your personal data is transferred,

• To object to the emergence of a result against you by analyzing the processed data exclusively through automatic systems,

• To request compensation for damages if you suffer harm due to unlawful processing of your personal data.

CONTACT

You can send your applications to ISI MATIK TEKNIK MALZEME TICARET VE SANAYI LIMITED COMPANY as the Data Controller via the designated email address registered on the Isımatik.com system, or in writing to the address below (please note that some requests may need to comply with certain legal procedures):

Address: Necatibey Cad. Kölemen Sok. No:4 Karaköy Istanbul

Phone: +90 212 293 10 00