Personal Data Protection Policy

Personal Data Policy

Dear Customers, Prospective Customers, and Website Visitors,

As ISI MATIK TEKNIK MALZEME TICARET VE SANAYI LIMITED COMPANY, we attach great importance to the protection of your personal data. Within this scope, in accordance with Law No. 6698 on the Protection of Personal Data (“KVKK”), we would like to inform you about your personal data and processing procedures as the “data controller.”

WHAT PERSONAL DATA WE PROCESS

Identity Information: Name, Surname, Date of Birth, Turkish ID Number

Contact Information: Address, Email Address, Phone Number

Details of Your Use of the Website: Your behavior on the site, transactions, preferences, visited products, etc.

Assigned Usernames and Passwords

Company Information: Company name, phone number, address

Upon Establishment of a Contract with ISI MATIK TEKNIK MALZEME TICARET VE SANAYI LIMITED COMPANY:

  • Identity Information: Name, Surname, Date of Birth, Turkish ID Number

  • Contact Information: Address, Email Address, Phone Number

  • If you request an invoice: Turkish ID Number, Tax ID Number

  • If you make a payment via credit card: processed to be sent to the Payment Institution

  • If bank transfer is selected as the payment method: Bank IBAN and related bank information

If You Are a User:

  • Assigned Username and Password

  • Company Information (Company name, phone, address)

  • Records of services provided by our company (Request and Complaint Management)

  • Records generated via complaint forms

  • In the electronic commerce system, we store information generated through system use for users without defining the processing purpose.

If You Give Consent for Electronic Commercial Communication:

  • Identity Information: Name, Surname

  • Contact Information: Address, Email, Phone Number

  • Website usage details: behavior, transactions, preferences, visited products, etc.

  • Marketing-related information: Date of birth, site usage, shopping habits, address, demographics, product/service preferences, comments, campaign participation, invoices, payment methods (cash, credit card, installments), phone/fax numbers, cookies, browser identifiers, IP address, beacon, wired/wireless network information, etc.

PURPOSES OF PROCESSING YOUR PERSONAL DATA

Your personal data may be processed in accordance with personal data protection legislation for the following purposes:

General Purposes:

  • To resolve issues or complaints and contact you if necessary using identity and contact information

  • To fulfill legal obligations and cooperate with relevant public authorities while ensuring information security using identity, contact, invoice, and transaction data

  • To use your data in any legal actions, responses, or objections arising from contractual disputes using identity, contact, invoice, and transaction data

  • To distinguish your records from other customers in operational processes and allow post-sales benefits without invoice submission using identity and contact data

  • To issue invoices upon request using identity and invoice data

  • To process credit card information for payment purposes (credit card data is not stored but sent to the payment provider)

  • To fulfill legal retention obligations using identity, purchase, and invoice information

If You Are a User:

  • To improve our products and respond to requests via user complaint and request forms

  • To track regular payments and manage your account and electronic commerce environment

  • To process sales made by you and ensure smooth operation of your electronic commerce platform

  • To manage requests and ensure optimal service for users within the scope of provided services

  • To transfer your data to business partners for managing the electronic commerce platform if requested

If You Provide Consent for Electronic Commercial Communication:

  • To create personalized campaigns, offers, promotions, advertisements, and marketing communications using identity, contact, purchase, and marketing information

METHODS AND LEGAL BASIS FOR DATA COLLECTION

Your personal data is processed by ISI MATIK TEKNIK MALZEME TICARET VE SANAYI LIMITED COMPANY through your site interactions, requests, complaints, purchases, surveys, or via electronic systems, including your consent for electronic commercial communication.

The legal bases for processing your personal data include:

  • Necessity for establishing and performing a contract

  • Fulfillment of legal obligations

  • Legitimate interests of the data controller

  • Explicit consent, where applicable

  • Protection, use, or establishment of legal rights

For sensitive personal data, processing occurs without explicit consent only in cases prescribed by law or for public health, preventive medicine, diagnosis, treatment, and health service planning under confidentiality obligations.

TRANSFER OF PERSONAL DATA

We may transfer your personal data to:

  • Domestic and international business partners and service providers (call centers, marketing, consultancy, database providers, electronic communication service providers)

  • Dealers and partners for resolving purchases and service requests

  • Authorized public institutions and judicial authorities to fulfill legal obligations and exercise legal rights

  • Banks or third-party payment service providers if payment is made via credit card (credit card information is not stored by the company)

YOUR RIGHTS

Under Article 11 of the KVKK, you have the right to:

  • Learn whether your personal data is being processed

  • Request information if your personal data has been processed

  • Learn the purpose of processing and whether it is being used accordingly

  • Know domestic or international third parties to whom your data is transferred

  • Request correction of incomplete or inaccurate data

  • Request deletion or destruction of your personal data under legal conditions

  • Request notification of third parties to whom your data has been transferred

  • Object to outcomes generated solely by automated systems

  • Request compensation for damages caused by unlawful processing

CONTACT

You can submit your requests to the Data Controller, ISI MATIK TEKNIK MALZEME TICARET VE SANAYI LIMITED COMPANY, via the email registered in the system or by written letter to the address below. Please note that certain requests may require compliance with specific procedures as per legal requirements.

Address: Necatibey Cad. Kölemen Sok. No:4 Karaköy, Istanbul, Turkey
Phone: +90 212 293 10 00

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